Privacy Policy

Twin Oak Agro Allied Limited ("Twin Oak Agro," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of everyone who visits this website or contacts us through it. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have over your own data under the Nigeria Data Protection Act 2023 (NDPA) and any other applicable law. By using this website, you agree to the practices described below.

1. Information We Collect

We collect information in the following ways:

Information you provide directly. When you fill out our contact form, we collect your first name, last name, email address, phone number, and the content of your message. We use this information solely to respond to your enquiry.

Information collected automatically. Like most websites, our server may automatically log standard technical information such as your IP address, browser type, device type, and the pages you visit, for security and basic site-performance purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries submitted through our contact form;
• Evaluate and respond to investment, partnership, or off-take enquiries;
• Maintain the security, integrity, and proper functioning of our website;
• Comply with applicable legal or regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

Where the NDPA applies, we process your personal data on the basis of your consent (for example, when you voluntarily submit the contact form) and, where relevant, our legitimate interest in responding to business enquiries and operating this website securely.

4. How We Protect Your Information

We take reasonable administrative and technical measures to protect the personal data we hold against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not share your personal information with third parties except where necessary to respond to your enquiry, where required by law or a valid regulatory request, or where you have given us explicit permission to do so.

6. Cookies and Tracking Technologies

This website currently does not use analytics, advertising, or third-party tracking cookies. If that changes in the future, we will update this policy and, where required by the NDPA's implementing directives, request your consent before any non-essential cookies are set.

7. Data Retention

We retain the personal information you submit through our contact form only for as long as necessary to respond to your enquiry and to satisfy any applicable legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

8. Your Rights Under the NDPA

As a data subject under the Nigeria Data Protection Act 2023, you have the right to:

• Be informed about how your personal data is processed;
• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data, subject to legal exceptions;
• Withdraw consent at any time, without affecting processing carried out before withdrawal;
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children's Privacy

This website is intended for business and investment audiences and is not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party websites, including our social media pages. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us at: